Call Grand General (And Your Dad)
You have a deadline because you have a client who needs something done yesterday. It's urgent and you want to Ask Grand General. You have a holiday coming up and you should make a call. You should! Make that call.
In our digital age, many of us are far more comfortable typing than making a call - even if that is not the case, we are multi-taskers and typing can often be done while on the phone or with multiple screens open. But if you have a deadline this may not be your best form of communication. The majority of people have email inboxes that have unread or glanced at and saved emails. Often those untouched emails number in the double digits. And if you send a fax, sometimes they sit in a queue of other documents for quite some time.
Here's the thing: We really like email, and faxes are nice too. But when time is of the essence and you know your request is last minute or has a pretty severe time crunch, we'll have a greater chance of being able to help you if you give us a call. Our underwriters are available to help you in those time crunch situations and are far more able to move you to the front of the line with a phone call. When your email sits in an inbox, even if you capitalized "URGENT" in the subject line, it still could be in a box of double-digit emails waiting on a response - and more than a few may say "URGENT".
Send the email or fax if you feel you can better explain something in writing, but follow-up immediately with a phone call. Dial (800)869-2022 and talk to one of our helpful and knowledgeable underwriters who understand deadlines and emergencies, and we both will have a better chance of having a favorable result...and call your dad.